Healthcare.gov launch (2013)
The federal health insurance website failed at launch, with most users unable to sign up. The site was built by multiple contractors with poor coordination, leading to a months-long fix.
The site was eventually fixed, but the botched launch became a political liability for the Obama administration.
The failure led to reforms in how the federal government manages IT contracts.
Healthcare.gov showed the risk of government reliance on contractors, a dynamic also visible in Michigan's ID production.
