Demetrius Crichlow

Rule Changes

Leading the EAGLE review; says physical contact with riders is not agency policy

The MTA suspended its 350-member EAGLE fare enforcement team on Oct. 28 after two confrontations with riders were caught on video. The NYPD says it will not step in, so the $3 bus fare is largely unenforced. About 250 EAGLE members have been reassigned to other duties while the agency investigates.

Updated Yesterday

Built World

Overseeing maintenance reforms and power upgrades

A transformer exploded at Brooklyn's State Street substation in December 2024, stranding more than 4,000 riders for two hours. A subsequent audit found that 19% of required substation maintenance checks across the system were never performed that year.

Updated 6 days ago