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Matt Fraser

Matt Fraser

Former Chief Technology Officer of New York City

Appears in 1 story

Notable Quotes

"We're bringing in a voice component and giving people capabilities to interact with it on-demand, both online and through the phone." — 2025, on MyCity expansion plans

Stories

New York City quietly builds AI into 311 services beyond its troubled chatbot

New Capabilities

Stepped down December 31, 2025

New York City's most visible artificial intelligence experiment — the MyCity business chatbot — was shut down in February 2026 after repeatedly giving illegal advice. But while that failure dominated headlines, the city was simultaneously deploying AI-powered tools across its 311 system that most residents never heard about: a voice assistant pilot built on Microsoft and Nuance technology, and an AI-driven multilingual translation service handling text and SMS in at least nine languages. The full picture only emerges when you cross-reference the city's annual algorithmic tool disclosures, 311 operational data, and recent AI governance documents.

Updated Feb 20