Lisa Gelobter

Stories

NYC is first US city with 'click-to-cancel' subscription rule

As of October 2026: Led portal development

Since October 1, any business selling a subscription in New York City must let customers cancel it as easily as they signed up. A gym that takes online sign-ups can no longer force a phone call or in-person visit to quit.

Updated Oct 12

New York City quietly builds AI into 311 services beyond its troubled chatbot

New Capabilities

As of May 2026: Appointed February 11, 2026

New York City's most visible artificial intelligence experiment — the MyCity business chatbot — was shut down in February 2026 after repeatedly giving illegal advice. But while that failure dominated headlines, the city was simultaneously deploying AI-powered tools across its 311 system that most residents never heard about.

Updated May 29