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Voiso launches AI voice agents built into its contact center platform

As of September 2026: Quoted on the launch rationale

Voiso's AI voice agents handle real phone calls inside the company's contact center platform, sharing queues, routing rules, and reports with human agents. Announced September 23, the agents answer inbound calls, run outbound campaigns, and hand off to human agents with caller verification and a summary attached.

Updated Sep 24

Notable Quotes

The goal is not to remove the human part of customer experience. The goal is to protect it.

from Voiso launches AI voice agents built into its contact center platform · Updated Sep 24

If AI can handle repetitive calls, qualify the simple cases, and prepare the handoff properly, human agents can spend more time on the conversations where judgment, empathy, and experience matter most.

from Voiso launches AI voice agents built into its contact center platform · Updated Sep 24

Contact centers do not need AI that sits outside the operation and creates another system to manage. They need AI that works inside the environment their teams already use. That was the thinking behind AI Voice Agents. They are part of the contact center, not an extra layer added beside it.

from Voiso launches AI voice agents built into its contact center platform · Updated Sep 24