Vice president of customer care services, City of Austin
Appears in 1 story
Last updated Oct 24, 2026
Overseeing the 311 call center transition
Austin's 311 non-emergency line stopped taking overnight calls on Nov. 1. Phones are now answered 7 a.m. to 9 p.m. daily, and the city's Utility Contact Center is staffed 7 a.m. to 7 p.m. weekdays and 9 a.m. to 1 p.m. Saturdays.
Updated Oct 24
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