NYC Office of Technology and Innovation PIT Crew

City Technology Team

Appears in 1 story · Last updated Oct 12, 2026

Stories

NYC is first US city with 'click-to-cancel' subscription rule

Rule Changes

As of October 2026: Built the complaint portal

Since October 1, any business selling a subscription in New York City must let customers cancel it as easily as they signed up. A gym that takes online sign-ups can no longer force a phone call or in-person visit to quit.

Updated Oct 12