New York City Council — Committee on Technology

Stories

New York City quietly builds AI into 311 services beyond its troubled chatbot

As of May 2026: Passed GUARD Act for AI oversight in November 2025

New York City's most visible artificial intelligence experiment — the MyCity business chatbot — was shut down in February 2026 after repeatedly giving illegal advice. But while that failure dominated headlines, the city was simultaneously deploying AI-powered tools across its 311 system that most residents never heard about.

Updated May 29