Greyhound Research

New Capabilities

Independent analyst firm tracking enterprise AI adoption and governance

ServiceNow's AI Workflow Factory, launched October 6 in Mumbai, is generally available worldwide. It links process mining, autonomous building tools and the App Engine under the AI Control Tower, which records agent actions. On October 28, ServiceNow raised its 2026 AI contract target to $1.7 billion, but missed on adjusted earnings per share, and shares fell 3.1%.

Updated Nov 1