Austin Utility Contact Center

Municipal Call Center

Appears in 1 story · Last updated Oct 24, 2026

Stories

Austin 311 ends overnight phone service starting Nov. 1

Rule Changes

New hours set for Nov. 1: 7 a.m. to 7 p.m. weekdays, 9 a.m. to 1 p.m. Saturday

Austin's 311 non-emergency line stopped taking overnight calls on Nov. 1. Phones are now answered 7 a.m. to 9 p.m. daily, and the city's Utility Contact Center is staffed 7 a.m. to 7 p.m. weekdays and 9 a.m. to 1 p.m. Saturdays.

Updated Oct 24